What is Expected of the Manager?
- Characteristics of a Successful Project – What messages do you get from
your organization? What do managers need to do to balance their focus on all
the characteristics of a successful project?
- The Manager Role in an Organization – How does the manager role compare to
a lower level supervisor role? The importance of “ownership” for managers.
Managing Self and Priorities:
- Part I:
- The big-picture view of prioritizing – revisiting the Covey Activity
Matrix (from AHI’s Level IV course)
- The ongoing daily approach to meeting priorities – the Allen “Getting
Things Done” System
- Part II
- Productive, non-billable time needs in the firm – determining your most
valuable niches for Involvement now and in the future
- Managing your reputation and career prospects – identifying your career
success routes, enlisting Mentors & Feedback Allies, and building your
Development Plan
Building Leadership Communication Skills:
- Part I
- Influence without Authority – using influence skills to build
productivity with partners, clients & staff
- Part II
- Empowering Meeting Leadership & Facilitation Skills
- Managing Gender Communication Differences – to enhance colleague
relationships and assist with building firm retention &
engagement
Leading Others – Coaching and Developing Staff:
- Part I
- On-the-Job Coaching & Development – using a coaching approach to
build performance and engagement
- Performance Feedback & the Art of Delivering it – feedback model and
practice for using within on-the-job coaching
- Delegating for Development versus for Results – distinguishing between
delegation approaches covered in AHI Level IV program
- Part II
- Career Advising & Mentoring Others – skills for holding career
conversations and mentoring others’ development in the firm
- Team Building for Managers & Senior Managers – assessing current
team functioning and identifying strategies for productively bringing
engagement teams together
Helping the Firm Grow:
- Part I
- Revisiting Three Levels of Firm Growth (from AHI’s Level IV course) –
the manager’s role
- Expanding Services to Existing Clients – identifying the stages of
business relationship development, tactics for building Trusted Advisor
status with current clients, and ways to convert that status into new
business opportunities
- Part II
- Adding New Clients through Referrals – assessing your current networking
skills & comfort level; building effective new approaches
- The Technical Professional’s Role in Closing Sales – finding high
skill/high comfort ways to aid in direct business development activities
within the firm
Note: Be prepared with a calculator.