Rethink HR: Embracing AI for Better Onboarding



What’s the impact of artificial intelligence (AI) on new hire onboarding and human resources (HR) professionals?

In a recent survey conducted by Paychex, 309 HR professionals and 1,003 recent hires were asked about how technology, and the use of AI impacts the hiring and onboarding process.

Key Takeaways

  • 48% of new hires describe their post-onboarding training as somewhat inadequate
  • Nearly 3 in 10 employees dissatisfied with their onboarding experience plan to look for a new job within the next three months
  • AI-onboarded employees are 30% less likely to quit within a year than those onboarded without AI
  • 65% of HR professionals surveyed believe using AI in onboarding will improve retention

While AI has streamlined onboarding, employees can still feel overwhelmed by information overload during their first weeks on the job. Both new hires onboarded with and without AI suggest the need for more transparent communication of job expectations and performance metrics during onboarding (45%), and 35% of those onboarded with AI shared this sentiment.

Onboarding Pros and Cons for HR Leaders

HR professionals who have embraced AI for onboarding highlight its most significant benefits:

  • 53% report a reduction in onboarding time
  • 38% say it decreases associated costs
  • 43% note streamlining administrative tasks
  • 65% of HR professionals surveyed believe using AI in onboarding will improve retention

Yet, these advancements come with challenges. For instance, 42% of HR professionals using AI for onboarding cite technical integration difficulties. Partnering early with IT professionals can help streamline AI implementation and provide a seamless integration with existing systems.

For HR departments not yet utilizing AI, 40% of those surveyed attribute the delay to a lack of in-house AI expertise. Decision-makers may consider investing in targeted to help HR staff enhance their skills and confidence in using AI.

The Future of HR in Employee Integration

HR professionals are turning to AI to help improve onboarding challenges that new hires often experience. Using AI, HR professionals can set new employee integration standards, prioritizing effective communication and tailored training while maintaining the essential human touch.

Learn more about the survey methodology and insights here.

Tagline: Paychex is a proud MICPA Member Advantage Partner.

Source: MICPA

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